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New Contributor
Posts: 5
Registered: ‎05-06-2012
My Device: blackberry 9800
My Carrier: 0

Can't Configure Torch 9800 email with ...hotmail.co.uk adress

What the title says...

It's actually the 2nd time I configure my Torch 9800 email. Previous ...hotmail.co.uk adress worked fine. 

 

Any suggestions as to what could cause the problem? I am actually based in France though I doubt that's the problem since previous hotmail.co.uk worked. 

Thanks for any feed back 

Elite II
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30
My Carrier: Rogers

Re: Can't Configure Torch 9800 email with ...hotmail.co.uk adress

In your phone's browser type www.blackberry.com/integrate and try to set it up that way.

 

 

Keep us up to date on your progress.  Smiley Happy


- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.



New Contributor
Posts: 5
Registered: ‎05-06-2012
My Device: blackberry 9800
My Carrier: 0

Re: Can't Configure Torch 9800 email with ...hotmail.co.uk adress

Hi thanks for your suggestion. I get the exact below message:

 

Unknown error, please try again

 

Copyright 2014 Research In

Motion Limited, unless otherwise

noted.

 

New Contributor
Posts: 5
Registered: ‎05-06-2012
My Device: blackberry 9800
My Carrier: 0

Re: Can't Configure Torch 9800 email with ...hotmail.co.uk adress

Slept on this to chill.

Next day (today) my tel service provider and I tried with other hotmail.co.uk aliases - no joy.

We tried with outlook.co.uk - no joy

 

We tried with hotmail.com - joy! 

We tried with another NON microsoft address - joy! 

 

So, the only 2 instaces where we COULD configure my BB email was with

1) a hotmail.com - address - which none of us outside of the US can use. And

2) with a NON Microsoft address. 

 

Is BB having problems configuring emails using hotmail.co.uk or outlook.com? 

Highlighted
New Contributor
Posts: 5
Registered: ‎05-06-2012
My Device: blackberry 9800
My Carrier: 0

Re: Can't Configure Torch 9800 email with ...hotmail.co.uk adress

Ok I know the source of problem: Blackberry! 

 

Unbelievably it's as if I am blacklisted from Blackberry. Me and tech support from my isp are gobsmacked!

 

We just spent hours trying loads of permutations, using my email adddress on other phones / different other email addresses on my Blackberry and here is what happens...

Other phones accept email addresses with my name no problems - Iphone etc. Blackberry accepts to set email on my mobile using addresses from any internet operator - but only so long as my name isn't associated. 

 

It's crazy! Only Blackeberry refuses email addresses with my name. Yet I have no credit history problem, or anything at all related to them... 

 

Have you ever heard of a similar problem before?