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Contributor
Posts: 14
Registered: ‎06-09-2011
My Device: bold 2
My Carrier: etisalat

Can't Restore BBM Contacts Using E-Mail

Hello,

 

I hope someone is able to help me with this.

 

What I'm basically trying to do is do a restore of my BBM contacts through an email address since my last device bricked, but everytime i try to do that it tells me that my gmail is not a registered email.

 

This is weird because I have used the email account to do a restore in the past and have backed up on it several times.

 

Anyone able to shed any light on this ?

Posts: 96,070
Likes: 24,627
Solutions: 6,422
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Can't Restore BBM Contacts Using E-Mail

Please go to www.bbid.com and see if you can login using your past email and BlackBerryID password.



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Contributor
Posts: 14
Registered: ‎06-09-2011
My Device: bold 2
My Carrier: etisalat

Re: Can't Restore BBM Contacts Using E-Mail

Yes, I can - but just as an FYI, I'mt not using BBM 7 so I can't use ID to update.

Posts: 96,070
Likes: 24,627
Solutions: 6,422
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Can't Restore BBM Contacts Using E-Mail

Would you please tell me what exact BlackBerry model you are using?

And what OS version on the device, and what version of BBM?



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Highlighted
Contributor
Posts: 14
Registered: ‎06-09-2011
My Device: bold 2
My Carrier: etisalat

Re: Can't Restore BBM Contacts Using E-Mail

Bold 9900  

OS 7.1 bundle 1646 and

BBM version 6.2

Posts: 96,070
Likes: 24,627
Solutions: 6,422
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Can't Restore BBM Contacts Using E-Mail


rohanahuja wrote:

Bold 9900  

OS 7.1 bundle 1646 and

BBM version 6.2


Upgrade taht device to BBM7, using your BBID.

using your BB browser, go to www.blackberry.com/bbm

 

Then, when logging in to your new device with the same BBID, your contacts and chat groups will be synced.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Contributor
Posts: 14
Registered: ‎06-09-2011
My Device: bold 2
My Carrier: etisalat

Re: Can't Restore BBM Contacts Using E-Mail

For some strange reason it tells me it's unavilable for my device, which might have to do with carrier more than my phone.

 

But either way, I hadn't used BBM7 before and using 6.2 on my old device backed it up to an email. So if I understand correctly, even if I upgrade to 7 on this BBID won't have any data on it since it was never associated with BBM7 before?

Posts: 96,070
Likes: 24,627
Solutions: 6,422
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Can't Restore BBM Contacts Using E-Mail

That's true.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Contributor
Posts: 14
Registered: ‎06-09-2011
My Device: bold 2
My Carrier: etisalat

Re: Can't Restore BBM Contacts Using E-Mail

So, basically nothing I can really do ?

Guru I
Posts: 19,020
Registered: ‎07-29-2008
My Device: Passport, Playbook, 9320BES
My Carrier: Bouygues _ SFR

Re: Can't Restore BBM Contacts Using E-Mail

is that GMail address currently linked to a BIS device used by your current phone?



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