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New Contributor
Posts: 2
Registered: ‎11-17-2008
My Device: Not Specified

Can't Rreconcile Messages Via USB

Hi there,


For some reason the reconcile emails messages tick box is greyed out as well as the email configuration sync option when using Blackberry Desktop Software.


I am using BIS and I know I cannot reconcile wirelessly but I know for a fact (as I've done it on about 30 other company blackberries) that I can reconcile when the blackberry is physically connected to the PC via a USB cable.


Is there any solution to this?



Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Can't Reconcile Messages Via USB

Hi and welcome to the forums!

As a BIS user you cannot reconcile message through the desktop software. It is only for PIM applications.

Here is the KB explaining  your email reconciliations options.


Please remember to resolve your thread. Put the check mark in the green box that contained your answer! Thanks






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