10-01-2010 03:12 PM
I go to setup and then email accounts, then choose Internet mail account -it goes straight to existing users asking for user name and password.
There is no list of email providers.
I have tried logging on using a previous user and password but I get a message saying that it isn't valid or that the user name needs to be at least 4 characters- my user name is 6 characters.
10-04-2010 09:50 AM
Welcome to the forums!
You need to go to your carriers BIS webpage in order to create/setup your email account for your phone.
06-17-2011 07:10 PM - edited 06-17-2011 07:11 PM
I recently changed my password on my Hotmail account. Blackberry then sent me a message prompting me to change the password in my email setup section of my Blackberry Torch.
When I went into the setup section --> email accounts --> Internet email account , my Torch prompted me to update to the latest version of the email setup application. I clicked "ok" and then it asked me if I wanted to download it now. I clicked "Yes".
The download started, but then froze (and I did not get out of the network nor WIFI ranges). The BB Torch then prompted a message saying that it failed downloading the application.
I tried going back inside, and every time I would click on "Internet email account", it wouldn't do anything.I then tried (for testing purposes) to go into enterprise account, and it would go into the section.
So I tried a soft reboot. It didn't fix it. I then tried a hard reboot, it also didn't fix it.
What can I do?
07-12-2011 08:17 AM
07-12-2011 10:40 AM
10-13-2012 11:21 AM
I have a similar problem. I changed device, and doing the device swop on my desktop manager left me with emails I receive on my blackberry, but no icons indicating my email addresses. I tried the solutions, and when I click on Launch Email Set up, it tells me my device is not registerd on my netword (South Africa). I have registered my device with the Host optiosn, have received all the confirmations that my device is registered, but I cannot send mails from my blackberry. It tells me I have no message options set up. I took it to a Vodacom 3 G shop and they told me I had to pay to have Email software loaded onto my Blackberry. If I did not have the software, how is it possible for me to stillreceive my mails on all 4 accounts? When they checked they could see all 4 accounts validated, I am just not able to send mails. The email account set up button is also completely non-functional. it wont allow me to progress.