Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎04-24-2013
My Device: Bold 9900
My Carrier: Bell

Can't Sync Outlook 2010 Calendar with BB Bold

I am trying to do a one way sync from the computer to the phone using USB and the Desktop Manager software.  I have followed the help guides but when I am finsished, one of two things occur.  Either the calendar on my phone is still empty or I get the following message:


"A program error occured at line 1041 in c:\hudson\jobs\rim7.1\workspace\rsutils\rectrans\rstol\rstoloom\OIAccess.h  Please report this error by sending a log to technical support." 


I can't even find a way to use my phone or the software to send the log.  Do I need to re-install something in my phone?  Help.




Hall of Famer III
Posts: 58,191
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Can't Sync Outlook 2010 Calendar with BB Bold

Hi and Welcome to the Community!

I suggest this thread:

It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.

jsorensen wrote:


I can't even find a way to use my phone or the software to send the log.

Sending logs to BlackBerry is a matter of obtaining formal support and escalation up to BlackBerry. That starts with your mobile service provider, who can escalate you up to BlackBerry, who could then provide you a method to send them the logs.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................