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New Contributor
Posts: 2
Registered: ‎02-04-2013
My Device: Blackberry Playbook
My Carrier: Rogers

Can't Sync my Playbook.

[ Edited ]

I can do a back up with no problem but when I try to Sync or add files to my Playbook Desktop Software say that there is no connection to my Playbook. I tried reinstalling the Desktop Software 3 times and started new and like I said the backup works good but can't sync or add files to my Playbook. I tried everything to correct this but nothing. I need help.

Every time I try to sync Music, Photos, Vedio and Files I get a message that says " A Problem occured while attempting to connect to you Blackberry Device"

I tried everything but nothing worked.

Retired
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: Can't Sync my Playbook.

Hi Divothead and welcome to the BlackBerry Support Community Forums!

 

What version of the BlackBerry Desktop Software are you currently using and what version of Windows do you have?

 

Thanks.

 

-CptS

 

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New Contributor
Posts: 2
Registered: ‎02-04-2013
My Device: Blackberry Playbook
My Carrier: Rogers

Re: Can't Sync my Playbook.

I downloaded the latest version after I installed Windows 8 and the Desktop Software recognizes my Playbook and I could do a backup with no problems but when I try to syn my Playbook it say I an not connected. So I tried deleting the Desktop software 3 times and reinstall over again. Still nothing.

Visitor
Posts: 1
Registered: ‎06-27-2014
My Device: Playbook 64G
My Carrier: n/a

Re: Can't Sync my Playbook.

[ Edited ]

I'm having the same problem as well. Just updated the Playbook software and IOS today. After the update it restarted my PC and when I connected to the Blackberry Desktop Software it tells me that it's not connected and the troubleshooting doesn't help. My PC has Windows Vista. Is anyone able to help?

New Contributor
Posts: 9
Registered: ‎09-04-2013
My Device: Z30 and Playbook 64gb
My Carrier: vodafone

Re: Can't Sync my Playbook.

Same problem for me, too.