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BlackBerry® OS Smartphones

Posts: 1
Registered: ‎01-12-2013
My Device: Bold 9900
My Carrier: Mobily
Accepted Solution

Can't access into my BlackBerry ID

I've tried to access my BlackBerry ID for over a month
but every time I get this message "Unable to login to your BlackBerry ID account"
I tried to log in with my computer and it entered but it doesn't on phone I really don't know what's the problem
can any one help me please

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Can't access into my BlackBerry ID

Hi Ibrahim73



Welcome to BlackBerry Support Forums



Please refer to this Knowledge Base regarding your issue, Also do a Backup of your device because as a last resort you may have to follow # Workaround 2  within this Knowledge Base :


 KB28212 "Unable to login to your BlackBerry ID account" or "Unable to update your BlackBerry ID account information" error occurs on a BlackBerry smartphone running BlackBerry 7


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