Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Thank you for visiting the BlackBerry Support Community Forums.

BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)

BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.

"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."

- Kevin Michaluk, Founder, CrackBerry.com

Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.

New Contributor
Posts: 4
Registered: ‎05-10-2010
My Device: Blackberry Storm 9530
My Carrier: Bell

Can't activate a Canadian Storm 9530 with a US BPS 4.1.4

[ Edited ]
I am trying to Enterprise activate a canadian users BBerry Storm 9530 with a BPS 4.1.4 located in the US. It seems the phone does contact the server b/c when the user put in a bad password he got a bad password error. When he put the correct password in he gets the following error:

The blackberry Enterprise server has not responded to your activation request. An error may have occurred.”

Then gives three options 1. More details 2. Continue activation 3. Cancel activation

More details says….

“This may be due to one of the following: The email address has been entered incorrectly. The activation email has been modified or moved from your email inbox by spam/ attachment scanning software or a mail client rule. You have not yet been added to the Blackberry Enterprise Server. Pleas either cancel this request and contact your IT support team or continue activation.”

and the service book goes into his inbox.

Thanks in advance for any help.