Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
New Contributor
Posts: 2
Registered: ‎04-23-2011
My Device: Torch 8600
My Carrier: AT&T

Can't add new email to BB Torch

My phone won't let me add a new email account. I go into 'Setup', click on 'Email Accounts' and then when I select the type of email account I want to create (Internet Mail Account), it takes me back to the Setup menu and won't create a new account. From there, when I try to close the setup menu, it freezes. Smiley Sad Please help!!

New Member
Posts: 2
Registered: ‎03-05-2012
My Device: Blackberry Torch 9800
My Carrier: At&T

Re: Can't add new email to BB Torch

Mine is doing the exact same thing! I have no idea how to fix it.

Elite II
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30
My Carrier: Rogers

Re: Can't add new email to BB Torch

Open your phone's browser and type http://mobile.blackberry.com .  Scroll down to Communications then to Email.  You can set up email addresses for your phone from there.

 

 

BAM, problem solved!  Smiley Happy


- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.



New Member
Posts: 2
Registered: ‎03-05-2012
My Device: Blackberry Torch 9800
My Carrier: At&T

Re: Can't add new email to BB Torch

Thank you so much! You are the wind beneath my wings.
Highlighted
Elite II
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30
My Carrier: Rogers

Re: Can't add new email to BB Torch

Thank you for your kind words.  Smiley Happy


- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.