10-28-2013 04:08 PM
When I turn on my Blackberry, I can't do anything without first signing into my BBID. The problem is that I have forgotten my password. When I click on "forgot password", I get an error message saying "Unable to update Blackberry ID account information while offline". I have changed my password from the computer but my device doesn't recognise it, presumably because it's offline, but there's no way I can go online without signing in first.
Does anyone know of a way I can resolve this without resorting to wiping my phone?
Thanks in advance!
Solved! Go to Solution.
10-28-2013 04:27 PM
Hi and Welcome to the Community!
Please see this "sticky" post for helpful information concerning your BBID situation:
Hopefully, this information will be of use to you.
Cheers, and Good Luck!
VIA | sdgardne
10-29-2013 01:43 PM - edited 10-29-2013 01:58 PM
Hi and thanks for your reply.
Unfortunately this doesn't help in my case. I've already changed my password via the site and can log-in online, but my device hasn't recognised the new password and when I click Forgot Password on my device it says "Unable to update account information while offline". But I can't go online because it won't let me access my device without my BBID.
Does anyone have any other advice or do I just need to wipe my phone?
Hope someone can help...
Never mind- old trick of turn it on and back off again appears to have worked!