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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎03-01-2013
My Device: Bold 9930
My Carrier: Verizon

Can't change blackberry id?? bad email, forgotten password

I have an employee that entered a bad email address for his blackberry id.  It's not a valid email address.  Now he can't remember his password, so he's unable to use any blackberry apps (like bbm).  I also can't change the blackberry id, because i need the password to change it to his correct email address.  He does not have a email from setting up the blackberry id, because it's an invalid email address.  How can I change his info or reset his blackberry id?

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Can't change blackberry id?? bad email, forgotten password

Hi jmkuyper



Welcome to BlackBerry Support Forums


There are ways to reset our BBID password , If the Email or  Username that your employee used was invalid then you have only limited option, have to create a new BlackBerry ID using a valid email. But for this purpose you have to perform a security wipe within that device to add a new BlackBerry ID on that device. Refer to this Knowledge base which might help :


  • KB24062 How to create a BlackBerry ID
  • KB26694 : How to change the BlackBerry ID on a BlackBerry PlayBook tablet or BlackBerry smartphone.

But first you need to do a backup of that device before performing those steps.


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