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New Contributor
Posts: 4
Registered: ‎10-23-2012
My Device: Bold 9790
My Carrier: Koodo

Can't charge 9790 on laptop

When I connect through USB port to recharge, I get a message on the blackberry that says something to the effect: "The device you are connected to is not capable of charging your battery."  I am able to charge by connecting directly to the 115 V AC plug but not via computer.   Can anyone suggest a fix for this?  Thanks for any help!    Joe

Trusted Contributor
Posts: 110
Registered: ‎10-23-2012
My Device: Rotary Phone

Re: Can't charge 9790 on laptop

Hey Joe,

I have the same phone but, if I plug into my desktop computer it will charge.  But in my car with USB plug I get the same message, "The device you are connected to is not capable of charging your battery."

I just plug directly to a AC outlet for charging...plus it faster than charging on a PC.

Elite II
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30
My Carrier: Rogers

Re: Can't charge 9790 on laptop

There really is no fix to this other than to charge your phone via a wall outlet. The wall outlet method of charging your phone has always been the preferred method of charging and should be the one you use.


Cheers. Smiley Happy

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