09-05-2011 11:17 AM
I have a problem that I can't figure out. I have unsucessfully tried to set up an OWA email account, at first from my Torch 9810 running OS7, and then from the BIS interface. I know all of the correct settings, as I have set up this account on other non-Blackberry devices, but I continue to get an error stating something is wrong. Just to be safe, and because I never underestimate my ability to mess something up, I have tried many combinatins of my user name and mailbox name. No luck no matter what I try.
Could it be something that my IT guys need to do on there end? I am the first BB user, and I think they are using Server 2010, but it might still be 2007. (Sorry for the lack of help there). Any thoughts or ideas, or even pointing of the right direction will be greatly appreciated.
It is my first BB and I love it, but would like to get this issue fixed.
01-22-2012 10:56 PM - edited 01-22-2012 11:01 PM
I am having the same issue the OWA is 2003 for my company but it works on my blackberry 9700.
the 9810 is giving me an error message:
"Invalid email address or password. Verify your email address and password. If the error persists, contact your domain."
Then it allows me to provide the settings:
Email server: ____________
User name: _____________
Even when the correct data is entered it still fails to connect. At which point my cellular provider sends an email verifying the correct data was entered but it failed to connect. I can't help but notice that in the advanced settings of the 9700 their is a "Timeout: 120 seconds" I'm wondering if this is my issue?