05-25-2010 02:06 PM
I'm trying to update the IMAP password on a 9700 Bold, a process I've done numerous times in the recent past. However, on this particular device, I cannot even get to the menu for email accounts. Every attempt results in the following ianane OS message; "Your device had a problem connecting to the server." I'm then required to either try again (a never ending loop) or cancel.
I suspect this has something to do with my provider (AT&T) because I had similar symptoms on another device (same model, w/o enterprise security policies). I was able to fix it on the other device by deleting the IMAP Service Books and then doing a hard reset. It doesn't work for the problem BB.
Any help is greatly appreciated.
PS Whatever it is, it's better than a horn through the neck.....ask Julio Aparicio .
Solved! Go to Solution.
05-25-2010 02:52 PM
Figured it out....
I used the AT&T web interface to configure the account, and it worked like a charm. Here's the link: