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New Contributor
Posts: 3
Registered: ‎05-25-2010
My Device: 9700 Bold
My Carrier: AT&T
Accepted Solution

Can't configure IMAP email account

I'm trying to update the IMAP password on a 9700 Bold, a process I've done numerous times in the recent past.  However, on this particular device, I cannot even get to the menu for email accounts.  Every attempt results in the following ianane OS message; "Your device had a problem connecting to the server."  I'm then required to either try again (a never ending loop) or cancel.

 

I suspect this has something to do with my provider (AT&T) because I had similar symptoms on another device (same model, w/o enterprise security policies).  I was able to fix it on the other device by deleting the IMAP Service Books and then doing a hard reset.  It doesn't work for the problem BB.

 

Any help is greatly appreciated.

 

Thanks!

 

PS  Whatever it is, it's better than a horn through the neck.....ask Julio Aparicio .  Smiley Wink

New Contributor
Posts: 3
Registered: ‎05-25-2010
My Device: 9700 Bold
My Carrier: AT&T

Re: Can't configure IMAP email account

Figured it out....

 

I used the AT&T web interface to configure the account, and it worked like a charm.  Here's the link:

 

https://bis.na.blackberry.com/wap?brand=mycingular

Cheers.