Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
New Contributor
Posts: 3
Registered: ‎12-28-2012
My Device: Curve 8520
My Carrier: Orange France
Accepted Solution

Can't connect to email server

Hi guys,

 

First time to forum hope it'll prove useful.

 

I was given a Blackberry by a friend (who was already on an Orange Mobile contract) and I swapped my existing Orange SIM into the Blackberry. Note: I did not have any existing email accounts set up on my previous phone.

 

The phone works fine (calls, WiFi + 3G browsing) but I have been unable to set up my email. When I try to do this using the Setup Wizard (and click on EMAIL SETTINGS), I get the following error message:

 

-     " ? Your device had a problem connecting to the server. RETRY or CANCEL "

 

...so it's probably a settings issue. However, when I took the phone into the local Orange shop, they were unable to help me.

 

Any ideas?

 

gyp

 

Blackberry Curve 8520, OS ver 5, platform 5.2.0.67
Carrier: Orange France
Posts: 94,461
Likes: 24,382
Solutions: 6,348
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Can't connect to email server

gyp, Greetings, and welcome to the BlackBerry.com Community Support Forums.

 

Does your SIM card account include THE BlackBerry data plan? You will need that to setup email and many more of the BlackBerry data functions.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 3
Registered: ‎12-28-2012
My Device: Curve 8520
My Carrier: Orange France

Re: Can't connect to email server

...turns out I can't connect to Blackberry App World either...

 

Checking out the BB Knowledge Base, its seems most likely that the phone already had a BB ID in it, which it now doesn't recognise with a new SIM.

 

I have registered and created a new BBID but now need to change the existing one for the new ID.

 

Can this be done without hooking the phone up to a PC?

 

Cheers.

gyp

Blackberry Curve 8520, OS ver 5, platform 5.2.0.67
Carrier: Orange France
New Contributor
Posts: 3
Registered: ‎12-28-2012
My Device: Curve 8520
My Carrier: Orange France

Re: Can't connect to email server

Hi there,

Thanks for the response. "Probably not" is the answer as, when I changed my phone, I didn't alter my contract in any way.

Will go back into the shop and chat with them again. Cheers.
Blackberry Curve 8520, OS ver 5, platform 5.2.0.67
Carrier: Orange France
Highlighted
Posts: 94,461
Likes: 24,382
Solutions: 6,348
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Can't connect to email server


gypseyman wrote:
Will go back into the shop and chat with them again. Cheers.

Yep,. that's the best place to start, good luck.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code