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New Contributor
Posts: 2
Registered: ‎03-11-2010
My Device: Curve 8330
My Carrier: Credo (Sprint)

Can't connect to internet

Hello,

 

I haven't been able to connect to the internet after turning on my phone this morning. I am receiving calls & texts -- it appears to be just the internet. When I go into "Service Status," I see:

 

Blackberry Internet Service

          Connection: not connected

Blackberry Enterprise Service

          Connection: not connected

 

I can't figure out how to connect again.

 

I have a Curve 8330 on Credo (Sprint) network.

 

Thank you in advance for any advice.

Heather

 

Posts: 94,214
Likes: 24,332
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Can't connect to internet

Heather, Greetings, and welcome to the BlackBerry.com Support Forums.

 

1. Could be a simple local tower issue. Have you tried connecting in more than one location?

 

2. Do this:  With the BlackBerry device powered ON, remove the battery a few seconds and then reinsert the battery to reboot.

Does it connect?

 

3. If still not: 

On your BlackBerry device, go to:

 

1. Options > Advanced > Host Routing Table > Menu > Register.

2. Resend your service books from your carrier BIS site:
From your handheld device:   http://www.blackberry.com/btsc/KB15402

 

Go to the Personal Email Set Up icon and log in. Then under Help!, select Service Books, then select Send service Books.

 


From your desktop PC:  http://www.blackberry.com/btsc/KB02830
North American Carriers - scroll down to select your carrier
WorldWide Carriers - Find your carrier on the list

3. With the BlackBerry device powered ON, remove the battery a few seconds and then reinsert the battery to reboot. This reboot, even if you have already done this, is often needed to install the service books.

 

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New Contributor
Posts: 2
Registered: ‎03-11-2010
My Device: Curve 8330
My Carrier: Credo (Sprint)

Re: Can't connect to internet

Thank  you!

 

Before I got to try your suggestion, I received a message: "Your handheld has been registered with the wireless network" and my internet connection has been working since. I can't identify what brought the magic, but I appreciate your response -- I'm sure I'll need to refer to it in the future!

 

Posts: 94,214
Likes: 24,332
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Can't connect to internet

 


hnlatham wrote:

Before I got to try your suggestion, I received a message: "Your handheld has been registered with the wireless network" and my internet connection has been working since. I can't identify what brought the magic, but I appreciate your response -- I'm sure I'll need to refer to it in the future!


 

Good, that is what you should be hoping to see.

 

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code