02-18-2011 12:17 PM
Hi, I just got my blackberry 9780 yesterday and it is clearly a great phone however I am having some trouble linking it in with a hotmail account. Mine is a @live.com ending if that makes a difference. Whenever I input my details I get this error:
"invalid email address or password. verify your email address and password, if the error persists , contact live.com"
I have tried my gmail account and that works but it'd be more useful to have my live in there as my other emails forward to it. Is there anyway to sort this?
Thanks in advance!
02-18-2011 12:58 PM
Hi and welcome to the forums!
Here is a great description and steps to help you with setup.
KB10218Unable to receive email messages from an integrated Hotmail or MSN account using the BlackBerry Internet Service
"Changes were made to the Windows Live Hotmail or MSN email account.
MSN is upgrading all accounts to Windows Live™. To receive email messages, the following steps must be completed"
02-18-2011 01:23 PM
Thanks very much, however I have gone through my hotmail account and all my settings are like those it says are desirable for the switching. Is there anything else that could be causing this?
02-18-2011 02:00 PM
Sorry it took me awhile to remember my @live account name!
BIS is not reading or cannot verify your email address. Login to @live.com
and change the password for your account.
See if you can set it up on the Blackberry
02-18-2011 02:39 PM
I wrote: ' BIS is not reading or cannot verify your email address. Login to @live.com
and change the password for your account. See if you can set it up on the Blackberry"
I apologize for not being clear. I meant using a PC to login to @live.com and changing the
account password on the web server.
02-18-2011 03:05 PM
Hi sorry that was indeed what I did, but it did not fix the problem on my phone. Thank you very much for trying to give me as many soloutions as possible! The phone is just being difficult.
02-18-2011 03:31 PM
KB10154 How to integrate a POP or IMAP email account through advanced integration
The integration types currently supported in the BlackBerry Internet Service are: