04-24-2013 10:27 PM
Have an Bold 9700 that had 5.0. It was connecting fine over Wi-Fi when i changed to "Hotspot" on Browser options, but it wasn't connecting over BIS, even after my Carrier (Tim Br) give me all the TCP/IP settings, Data Plan on, and everything else ok...
So i updated to OS 6.0, from my Carrier, and now its worse, cause not over Wi-Fi i can connect... Before i could use the Facebook app without a data plan, navigate in any site, but now, over Wi-Fi can't use Facebook, can't go to Facebook Website, only some websites work, and my BIS still doesn't work... Tried Data Services OFF, While Roaming OFF, APN Disabled, deleting service book and still no Wi-Fi connection
I tried doing an update to my firmware router, re-uploading the OS 6.0, but nothing... My internet is fine, cause i can use Facebook Messenger app on my device, can use Opera Mini with "some" websites
Hope someone can help me, Thanks
04-25-2013 02:30 PM
Hi and Welcome to the Community!!
As far as I can tell, the TIM BR system supports the 9700 natively, so you should be able to automatically receive all necessary configuration information from their network. So, I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Resend Service Books
3) Batt Pull Reboot
See if that returns things to functionality. If any of the steps do not complete correctly, then there is definitely something else wrong...
I'm assuming you have your voice services working fine from TIM BR -- voice calls, voice mail, and SMS...those would not work if you did not have your BB unlocked and it has a different VendorID than TIM BR.
Any chance that this device is/was part of a BES environment? If it has an IT Policy, it's possible that is impeding some functions. You can check via this:
Have they stated clearly that they were able to properly create a BIS account for your BB in their system? One BB PIN can exist in only one carrier BIS system anywhere in the world at any given moment...if, for example, another carrier has your BB PIN locked into their BIS system, then TIM would not be able to create a BIS account in their system.
Beyond that, I'm at a bit of a loss...if you bought this BB from TIM, then they are 100% responsible for all support to your for all issues, be they device-related or service related. On the other hand, if you obtained your device elsewhere, then support could get tricky as TIM would only be responsible for your service-related support, but not if the problem is the device itself...in this situation, your formal device-related support would come from whoever supplied the device to you.