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Contributor
Posts: 42
Registered: ‎06-23-2014
My Device: Pearl 9105 OS v6.0.0.3169

Can't connect using Blackberry browser

[ Edited ]

Hi I'm stuck with my device,

Device Info:


Free space

  • Before battery remove: 91.9 MB
  • After battery replace: 92.1
  • Battery pull doesn't fix my issue


Apps:

  • Alkitabku - My Bible for BlackBerry 1.0.2
  • Battery Saver - Battery Booster 2.1
  • BlackBerry App World 4.3.0.32
  • BlackBerry Identity 6.3.1.15
  • BlackBerry Messenger 7.0.1.23
  • BlackBerry Protect 1.1.1.76
  • Flashlight (FREE) 3.845
  • Lagunex Domino (Licensed) 1.0.3.1
  • Opera Mini 4.5
  • Phone Warrior (FREE) 3.0.13
  • Screen Grabber (FREE) 3.875


More Details:

Pearl 9105: SIM Card A (BIS for BBM, chatting, browsing and social network)
Curve 9320: SIM Card B (BIS for BBM, chatting and social network)

I used SIM Card A on Curve 9320 with fresh OS to create BlackBerry ID and install application.

I used SIM Card B on Pearl 9105 so I can still connected with BBM. But received message from BlackBerry and ignore this message because forgot my account (last time I reinstall my OS on August 4, 2013 and still have the backup file). I insert SIM Card A back to Pearl 9105 and received the same message.




Due to lag device I reinstall to latest OS 6.0.0.3169. Wipe device using JL_Cmder, delete vendor.xml, Shrink OS with BB Boss and recreate BIS account.

 

Everything was find till I got bad connection and complain to my provider also told them I've recreate BIS account. The customer service request my PIN & IMEI so I gave it. My data plan is include browsing future without push email. Till now my carrier have no solution to fix my problems:

 

 

I integrate email to my new BIS account. My device/ old BIS account integrated with these email with the same carrier.

 

 

 

No message configured after battery pull, even email have been setup properly and send service book manually,

 


Can't send appworld to integrated email

 

 

 

Was successful receive email from download appworld using integrated email on August 7, 2013

 

 

Never found a problem like this and have searching through google the characteristic of cloned PIN & IMEI which can't browse but connected to BBM. Is my PIN and IMEI have cloned by someone, how to check it/ where to ask?

 

I hope the community can help me with this. Regards

 

Mod Edit: Edited post to remove personal information to comply with the Community Guidelines and Terms and Conditions of Use

Contributor
Posts: 42
Registered: ‎06-23-2014
My Device: Pearl 9105 OS v6.0.0.3169

Re: Can't connect using Blackberry browser

Some issues is solved

 

Solution:

  • No message configured: Read the TOS before create a user name on email setup.
  • Another connection issues: Move to different carrier. Before creating this thread I've contacted call center for 6x, contacted by the IT Network for 3x, etc..... more than 1 week but they can solve it.
  • Accessing http://mobile.blackberry.com redirect to http://hk.blackberry.com: According to the site notice when accesing using dekstop, the right site for mobile device is http://blackberry.mobi

 

Unsolved issues:

Highlighted
Contributor
Posts: 42
Registered: ‎06-23-2014
My Device: Pearl 9105 OS v6.0.0.3169

Re: Can't connect using Blackberry browser

Update

 

Accessing http://mobile.blackberry.com now I'm redirect to http://sg.blackberry.com

 

Try to change my current time zone, when I provide feedback