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Visitor
Posts: 1
Registered: ‎06-11-2009
My Device: Not Specified

Can't create account

I am a new user of Blackberry. Why did i received notification "Invalid PIN or IMEI format : Pls retype your PIN and IMEI.?? My handheld BOLD 9000. I can create account when using previous operator. But right now my email is frozen becausu of that problem. No Problem for other sevices such as browser, BBM. Pls help me..Smiley Indifferent Thx before 
Hall of Famer III
Posts: 57,605
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Can't create account

HI and Welcome to the Forums!

 

I think you are having trouble configuring your BIS account, correct? In that case, you need to contact your carrier as they control that service and that account.

 

Best!


Occam's Razor nearly always applies when troubleshooting technology issues!

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New Contributor
Posts: 7
Registered: ‎08-01-2009
My Device: Not Specified

Re: Can't create account

If you type in the following *#06# you can retrieve your imei number or equipment # rather it will display a 15 digit number begining wit a 0 or 3 hope this helps