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Hall of Famer III
Posts: 59,093
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Can't create new email account


lugwork wrote:

should I not be able to use a BB for email via wifi only?



No. Legacy BBs require subscription to an adequate data plan from a carrier in order to enable BB proprietary services, including email, even if those services are used only via WiFi. Legacy BB's do not have a full email client on them...rather, they depend on the BIS service, hosted at the carriers and BB, to enable email functionality. Hence, the need to subscribe to the proper service plan.


lugwork wrote:

"Cannot creat account. Your Blackberry Internet Service Account is suspended or deactivated. Please contact.... [original phone company]"

 

what can or should one do to use email on BB if you change the service provider?



The message is clear...and overrides all else. You must contact the various service providers (yours, the original) and convince them to unbind your BB device from any other BIS systems so that your current carrier can create a BIS account for your device on their system.

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

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New Contributor
Posts: 6
Registered: ‎01-25-2014
My Device: curve 9300
My Carrier: telus

Re: Can't create new email account

Got it. Thanks for your help.

I am going to try Logicmail.

that appears to be allow me to setup email without BIS.

Over and out.

 

Peter

Highlighted
Posts: 96,067
Likes: 24,621
Solutions: 6,421
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Can't create new email account

Good luck.


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New Member
Posts: 1
Registered: ‎10-11-2014
My Device: blackberry 9720
My Carrier: etisalat

Re: Can't create new email account

[ Edited ]

I having issues setting up my official mail on my blackberry 9720 bold 7.I was able to set up my yahoomail sucessfully but the space available to type in my official mail username isn't enough.It keeps saying "field full" for me to type ".com". Pls I need help on this.You can send your suggestion to me at [personal information removed]. Thanks

Posts: 96,067
Likes: 24,621
Solutions: 6,421
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Can't create new email account

It's the same name as your email address?

 

Try something shorter, like only Lola



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code