01-26-2014 11:32 PM
Hey, so I've been trying to redownload this metronome app for the past month now and it hasn't been working. The please wait screen comes up then just stays there forever. I don't know whats up hopefully I didn't end up paying for it like 15 times in a row....
Thanks for any help you can give me
01-26-2014 11:36 PM
01-27-2014 11:14 AM
Please double check your PayPal account -- log into it from a PC/browser and ensure that the credentials you use there are identical to those you use to log into MyWorld. Also ensure that all credit cards you have attached to PayPal are current and valid...we have learned that if there is any credit card attached to your PayPal account that is invalid for any reason (e.g., expired), it will prevent AppWorld purchases from completing, even if it is not the funding source. Further, there must be at least one (valid) credit card attached to the PayPal account.
We also have heard from some users who report that creating a whole new PayPal account somehow fixes things and allows them to make purchases. I'm not sure why that works, but reports exist that it does.
Also please try a hard reset: With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
In addition, you can try this sequence:
1) Remove AppWorld from your BB
2) Do a Batt-Pull reboot (power on, remove battery, wait, insert battery, wait), even if redundant to the one you did in step 1.
3) Install (on your BB) a fresh copy of AppWorld
4) Do another Batt-Pull reboot
5) See if it now works.