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New Member
Posts: 1
Registered: ‎08-14-2012
My Device: torch 9800
My Carrier: telus

Can't download blackberry desktop manager

When I try to download desktop manager I get error 1317 Error occurred while attempting to create directory c:/program files(x86)common files\research in motion\shared\applications   I have windows 7 Please help!

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Hall of Famer III
Posts: 57,527
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Can't download blackberry desktop manager

Hi and Welcome to the Community!

Please try the install again, but this time use Run As Administrator.

Also, check to be sure you don't have any other versions of the Desktop Software installed...remove any that you do have installed.

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

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