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JoA
New Contributor
Posts: 5
Registered: ‎01-31-2012
My Device: Torch 9860
My Carrier: Vodafone

Can't download due to Blackberry ID fault

Hi

 

I am having real problems with my Blackberry ID on my Torch 9860.

 

Everytime I try to download either an App or do an update where it requires you to verify your Blackberry ID, my phone comes up with the message "Unable to log in to your Blackberry ID account"

 

It doesn't come up that it is a wrong attempt, it just doesn't recognise it. 

At first I thought maybe I had remembered the wrong password and so have had several wrong attempts and am now on my last attempt (not really sure what that means but doesn't sound good)  However, as the login works on my PC this can't be the case.

 

Please can someone help as it is really frustrating that I can't download anything.  This has been a problem since I got my phone about 6weeks ago.

 

Thanks in anticipation

 

JoA

Contributor
Posts: 31
Registered: ‎04-18-2012
My Device: curve 8520
My Carrier: cell c

Re: Can't download due to Blackberry ID fault

Try deleting the blackberry ID at the core in application menu and restart the phone and install it again this will fix the prob definitely your friend JoKeR911