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BlackBerry® OS Smartphones

Posts: 1
Registered: ‎07-14-2012
My Device: Curve 8520
My Carrier: GiffGaff

Can't download facebook app or app world :( please help!

Hi there, I just got my blackberry curve 8520 the other day, I'm with the mobile network giffgaff. whenever I go onto facebook through the browser on my phone and try to download the app it will take me a few steps in, it asks me what language I'd like the app in and then when I click "next" it tries to load then the screen says "Sorry the requested item could not be loaded!" So I tried to download app world onto my phone through my computer, and once I've conected the phone and click download app world it just goes on and on for ages and doesn't do anything. I'm getting really frustrated, part of the reason i wanted a blackberry was to have easy access to apps, especially facebook. Starting to regret my choice to get a blackberry if i can't get it working Smiley Sad hope you can help!!

Hall of Famer III
Posts: 58,158
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Can't download facebook app or app world :( please help!

Hi and Welcome to the Community!!

Please skip the tethered (to PC) method for obtaining and using AppWorld. Instead, please try this sequence:

1) Remove AppWorld from your BB

  • KB10040 How to view or remove installed applications on a BlackBerry smartphone
  • If it requests that you reboot the BB, do so

2) Do a Batt-Pull reboot (power on, remove battery, wait, insert battery, wait), even if redundant to the one you did in step 1.

3) Install (on your BB) a fresh copy of AppWorld

4) Do another Batt-Pull reboot

5) See if it now works.


Occam's Razor nearly always applies when troubleshooting technology issues!

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