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BlackBerry® OS Smartphones

Trusted Contributor
Posts: 144
Registered: ‎01-01-2011
My Device: Blackberry Z10 White, PlayBook 16g & 64g
My Carrier: ATT

Can't download .wmv file attachments

I keep getting "This attachment type cannot be viewed on your device" message from an email my wife sent from her torch to my Yahoo account that I have on my torch. 


She got the attachment via her Gmail account which she played and saved then send in a new, not forwarded email to me.


I can go to the Messages app on her phone, find the message she sent me and open and play the .wmv file on her phone with no problems.  File size is 2072K or 2MB.


We have both updated our OS via the ATT supported OS site so we both are running OS 6.0 bundle 695 (v6.o.o.246, Platform


I have tried the Servicebook fix but I still have the same issue.


I have also restarted the Host Routing Table and have done several battery pulls.


I have updated the devices.xml and vendors.xml files also, still same issue.


Also I do not have any form of encryption enabled on either of our phones.


Willing to try any fix and all of the above again if it will fix it, thanks.


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