09-23-2008 05:40 PM
I have 7 units all purchased at the same time and setup the same way (I thought).
3 in TN allow to enter exact gallon info on a specific site. 3 in VA only allow
rounded numbers to be entered on the same site. Does anyone know of any settings
that could be affecting this. Incidentally I have a new Curve, am in VA and can enter
the correct info on the same site. I have already talked with tech support and been
to an ATT store.
Solved! Go to Solution.
09-23-2008 10:56 PM
Hi and welcome to the forums!
I think it may be the browser settings. If yours works fine, make sure everybody has the exact same settings.
I take it that all devices access the site the same way? Also is there any user rights that are used on the site, that
\could effect entry?
09-24-2008 10:52 PM - edited 09-24-2008 10:58 PM
I thought about this today, see if you agree.
If all the devices can access the site and login with NO problems. The browser settings are not a problem. If all devices can enter data into the appropriate fields, and move around the site with no problems, It's not the browser settings. There would be nothing in the browser that would prevent a number to be entered incorrectly.
You might have missed my questions about uniform access to the site, I.,e. Does everybody get there the same way?
And is there any rights issues that would come into play on the site? As in user setups, or permissions to parts of the website?
I think the problem is on the website.
09-25-2008 02:10 PM
Everyone gets in exactly the same. Same address, exact same password. Nothing on the site that
would differentiate one unit from another. All the units travel in the eastern half of the country. 3 units
can enter an amount as 1222 gallons and the other 3 if entering the same number the site would say they
entered something like 12,220,000 gallons. Very strange. I have also talked with the designers of the
site and they are working it but have no idea and think it's the individual units at fault.
09-28-2008 08:55 AM
Actually the problem is solved but I don't know the reason. If using internet browser
it doesn't work. If using Cingular browser it does. Anyone know why? How can I move
the Cingular browser to the main screen?