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New Member
Posts: 6
Registered: ‎04-04-2013
My Device: bold 9780
My Carrier: ?

Re: Can't find BBM Icon after upgrade on Torch 9850

its says not connected. but I still can open other pages
Posts: 95,182
Likes: 24,505
Solutions: 6,380
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Can't find BBM Icon after upgrade on Torch 9850

Then your BIS account is no enabled or connected.

 

follow these additional instructions:

1) Register HRT: (OS5) Home Screen > Options > Advanced Options > Host Routing Table > Scroll to any line entry and > press the Menu key > and then click Register Now. If you have an OS 6 or OS 7 device, Look at Options > Device > Advanced > Host Routing Table, etc.

2) Resend Service Books: Article ID: KB02830 How to send the service books for a BlackBerry Internet Service account. http://www.blackberry.com/btsc/KB02830

3) Then, with the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescribed for most glitches and operating system errors, and you will lose no data on the device doing this.

Hopefully that will get things going again for you!




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New Member
Posts: 6
Registered: ‎04-04-2013
My Device: bold 9780
My Carrier: ?

Re: Can't find BBM Icon after upgrade on Torch 9850

when i open options it doesnt show advanced options to me
New Member
Posts: 6
Registered: ‎04-04-2013
My Device: bold 9780
My Carrier: ?

Re: Can't find BBM Icon after upgrade on Torch 9850

if I go options device advanced etc... when i put register I ger a message that says: Registration message queued. it will be sent once data coverage is availavle.


ps: im using wifii because im out of town and i never had this coverage problem before. do need data to do this?
New Member
Posts: 6
Registered: ‎04-04-2013
My Device: bold 9780
My Carrier: ?

Re: Can't find BBM Icon after upgrade on Torch 9850

Hi, are tou still gonna help me?
New Member
Posts: 6
Registered: ‎04-04-2013
My Device: bold 9780
My Carrier: ?

Re: Can't find BBM Icon after upgrade on Torch 9850

you*
Posts: 95,182
Likes: 24,505
Solutions: 6,380
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Can't find BBM Icon after upgrade on Torch 9850


mstatieli wrote:
ps: im using wifii because im out of town and i never had this coverage problem before. do need data to do this?

Hmm.. you could have mentioned that before.

 

Have you changed SIM cards, or same SIM card that works at home?



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Posts: 95,182
Likes: 24,505
Solutions: 6,380
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Can't find BBM Icon after upgrade on Torch 9850


mstatieli wrote:
Hi, are tou still gonna help me?

Yes. But remember, this is a user to user community forum. I don't work for RIM. I may come and go according my schedule and needs where I am.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 9
Registered: ‎05-08-2013
My Device: Bold 9900
My Carrier: Student

Re: Can't find BBM Icon after upgrade on Torch 9850

Hi I have the same problem and I did what you said and it work but I have another problem is that my bbm not working when I open it there is a blue screen what to do !!!!! Plea help me
New Contributor
Posts: 9
Registered: ‎05-08-2013
My Device: Bold 9900
My Carrier: Student

Re: Can't find BBM Icon after upgrade on Torch 9850

My blackberry Internet service stat is ; wi-fi