02-17-2013 04:49 PM
I uninstalled BBM for a little while but when i went to install it back onto my blackberry, it's saying that it is still installed. It's not in my applications and i can't find it anywhere on my blackberry. I cant re download it from the app world either. Anyone have any suggestions?
02-18-2013 06:01 AM
Welcome to BlackBerry Support Forums
If you having problem in locating BBM on your device thenfirst advice is a Battery Pull Restart by removing the battery while your device is Powered On , wait for atleast a min. then re-insert it back .After restart see if BBM icon is visible on your Homescreen .
If still Unable to locate then try ReInstalling the BBM application again. But first Go to Options > Device Application Management > Delete BlackBerry Messenger from that list .Then perform a battery pull restart by removing the battery while your device is Powered On .
After device restarts from your BlackBerry Browse browse or Click here www.blackberry.com/bbm to download the most recent version of BBM for your device. Please try it and see if that helps.
Additional Information :
KB23968 BlackBerry Messenger icon disappears from the Home screen of the BlackBerry smartphone
02-18-2013 07:13 AM
If you go to Options > Device > Application Management > Do you see BlackBerry Messenger on that list ? If you see then Highlight BBM press the Menu key > then hit Delete . Then perform a BATTERY PULL RESTART .
If still unable then from your BlackBerry Browser Click on the above link or here www.blackberry.com/bbm it will notify that Will you want to replace the existing version Click on Yes and continue. After Installing do another Device restart and see if you are able to locate BBM icon on your homescreen.
02-18-2013 07:45 AM
So are you able to view BBM icon on your Homescreen now !
02-18-2013 08:29 AM
Wow that's Great .. enjoy it