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New Contributor
Posts: 4
Registered: ‎09-05-2010
My Device: BlackBerry Bold 9700
My Carrier: Etisalat

Can't find my BlackBerry Messenger icon

Hello,

I've had my BlackBerry Bold 9700 for more than 3 months

Lately, the icon's been getting stuck on my Main Screen

So, I always ended up uninstalling and reinstalling, and the problem would always get fixed

 

But last time I did that, my BlackBerry Messenger disappeared

I tried everything!

 

I looked through every single folder, ticked Show All, but nothing

I also went to Explore, showed hidden files, there was nothing

I tried rebooting, deleting and reinstalling, also nothing

I also went on Desktop Manager, checked the Application Loader, and it's there, it's ticked

I checked Options > Applications > Add-on, and I can see that the BlackBerry Messenger is installed (Research In Motion Limited, version 5.0.1.38)

My Device Software is updated, and when I check for updates, it says no updates available

I tried Security Wipe, but it's still not there

I  tried to backup and restore as well, but nothing's changed

 

What am I missing?

Do I have to downgrade?

What else do I have to do?...

 

Trusted Contributor
Posts: 237
Registered: ‎01-16-2010
My Device: Curve 8320
My Carrier: AT&T

Re: Can't find my BlackBerry Messenger icon

Daft,

 

Have you tried setting your theme back to defaults, you can access this by going into your Options Menu and click on Theme. You can also try switching to a standard BB theme instead of a theme downloaded or provided by your wireless privder that may be causing the issue.

 

Hope this helps,

Office2Mobile
Poor Service and the Worst Support provided by VarDynamics http://vardynamics.com/
New Contributor
Posts: 4
Registered: ‎09-05-2010
My Device: BlackBerry Bold 9700
My Carrier: Etisalat

Re: Can't find my BlackBerry Messenger icon

I already have the default theme on
But I also tried to reset theme defaults
I still can't find the BlackBerry Messenger

Thank you
Contributor
Posts: 49
Registered: ‎07-30-2010
My Device: Not Specified

Re: Can't find my BlackBerry Messenger icon

Hi

 

Same happened with me the very second day of  my purchase. Leave everything as it is and Download it again from AppWorld.

 

 

Regards

Ankush

New Contributor
Posts: 4
Registered: ‎09-05-2010
My Device: BlackBerry Bold 9700
My Carrier: Etisalat

Re: Can't find my BlackBerry Messenger icon

I can't download anything from AppWorld
Not available in my country
New Contributor
Posts: 4
Registered: ‎09-05-2010
My Device: BlackBerry Bold 9700
My Carrier: Etisalat

Re: Can't find my BlackBerry Messenger icon

Problem solved.
Try this!
Don't delete your BlackBerry Messenger from Options > Applications
Even if you can't find it in your home screen, leave it as it is
Go to http://www.blackberry.com/messenger using your BlackBerry browser
Download and it'll ask you if you want to overwrite, so all you have to do is accept
Worked for me!
Hope this helps
New Member
Posts: 2
Registered: ‎06-02-2011
My Device: curve 8900
My Carrier: Mobinil

Re: Can't find my BlackBerry Messenger icon

I did all that but it never asks me where to save the file. Plz help me....
New Member
Posts: 2
Registered: ‎06-02-2011
My Device: curve 8900
My Carrier: Mobinil

Re: Can't find my BlackBerry Messenger icon

I did all of that!!!! But it never asks me where to save my bbm. It is driving me crazy. I see that the application is installed but I cannot find it anywhere.

Highlighted
Contributor
Posts: 10
Registered: ‎04-29-2012
My Device: curve 8520
My Carrier: aircel

Re: Can't find my BlackBerry Messenger icon

Hi

 

Same happened with me the very few days of  my purchase.

 

 

Regards

Devesh

New Member
Posts: 1
Registered: ‎02-08-2014
My Device: Bold 9900
My Carrier: Bell

Re: Can't find my BlackBerry Messenger icon

[ Edited ]

Reinstalling the app via bb browser worked. Thanks.


Daft3aisha wrote:
Problem solved.
Try this!
Don't delete your BlackBerry Messenger from Options > Applications
Even if you can't find it in your home screen, leave it as it is
Go to http://www.blackberry.com/messenger using your BlackBerry browser
Download and it'll ask you if you want to overwrite, so all you have to do is accept
Worked for me!
Hope this helps