12-29-2009 01:45 PM
I just recieved a new phone to replace a defective unit. Curve 8330. My connector was bad and I couldn't sync the old one anymore. I uploaded all my contacts using the ASCII importer, or so I thought. When I went to send an Email - nothing. None of the email addresses were uploaded. Everything else went up. I check the field mapping and my file names are same as the intended fields on the BB - except there seems to be no 'Email Address' field. I swear there used to be one. Since there are no email addresses, I add one to one of the contacts in the phone and dowload this to ASCII file converter. It calls the email address 'Internet Address1'. I change the name of the header column in my upload file to 'Internet Address1' - it still wont bring up the addresses! Help!
01-04-2010 08:03 PM
Hi and Welcome to the Forums!
If you still have the prior unit available, I suggest using the dedicated backup/restore function rather than ASCII.
If the old device is no longer available, then here are some KB's that discuss ASCII import...not sure if any are useful:
There are plenty of other KB's...I suggest you search on "Field Map" or some other relevant topic within the BTSC:
Good luck and let us know!