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New Contributor
Posts: 7
Registered: ‎04-16-2010
My Device: Blackberry Curve 8500
My Carrier: Verizon
Accepted Solution

Can't get Blackberry Desktop Software to install

I am trying to install the software from the disc that came with the phone, and I have also tried downloading it and installing it that way and still no luck. I am using Windows XP.

 

I get the following:

The InstallShield Wizard pops up and says

Status: Pending    Requirement: Microsoft.NET Framework 2.0 SP1

 

and when I click Install, at first it says

Status: Downloading

 

And then an error message pops up:

while downloading the file http://saturn.installshield.com/prerequisites/microsoft .net framework 2.0 sp1.prq. What would you like to do?     Retry    or    Cancel

 

If I click Retry it just does the same thing over and over again. If I click cancel, the message changes to:

An error occurred while downloading the file http:..download.microsoft.com/download/0/8/c/08c19fa4-4c4f-4ffb-9d6c-150906578c9e/NetFX20SP1_x86.exe. What would you like to do?    

Retry    or    Cancel

 

Again, Retry just repeats the message. The final message after clicking Cancel again reads:

The files for installation requirement Microsoft .NET Framework 2.0 SP1 could not be found. The installation will now stop. This is probably due to a failed, or canceled download.   Yes   No

 

And then it just closes. This happens whether I try to install from the disc or from a downloaded file. What do I do?

 

Hall of Famer III
Posts: 58,134
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH505), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Can't get Blackberry Desktop Software to install

Hi and Welcome to the Forums!

 

It sounds as if there is a prerequisite for .Net that your system does not meet, and when attempting to obtain and install that, it is failing for some reason. I suggest you do Windows Update and install everything that your system is missing...then try the DTM install again (after a fresh reboot).

 

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
New Contributor
Posts: 7
Registered: ‎04-16-2010
My Device: Blackberry Curve 8500
My Carrier: Verizon

Re: Can't get Blackberry Desktop Software to install

I will give that a try, thanks

New Contributor
Posts: 7
Registered: ‎04-16-2010
My Device: Blackberry Curve 8500
My Carrier: Verizon

Re: Can't get Blackberry Desktop Software to install

Still nothing

Hall of Famer III
Posts: 58,134
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH505), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Can't get Blackberry Desktop Software to install

 


totaln00b wrote:

Still nothing


 

As in, there were no updates? As in, the result is precisely and exactly the same as your original post? Please let us know what the update process resulted in. BTW...you did run it multiple times, right? You are aware that sometimes, after you reboot from a Windows Update, there can still be more updates needed?

 

Please remember that we have only your words to guide us...we can assume nothing. We cannot see what you see nor hear what you hear. We depend on your details and explicitness to help us to help you. Otherwise it's no good for anyone.

 

Let us know.


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
New Contributor
Posts: 7
Registered: ‎04-16-2010
My Device: Blackberry Curve 8500
My Carrier: Verizon

Re: Can't get Blackberry Desktop Software to install

I updated, there are no more updates available, and my results in trying to download the software are the same.

Guru III
Posts: 32,189
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Can't get Blackberry Desktop Software to install

Try getting it here.

http://www.microsoft.com/downloads/details.aspx?FamilyID=0856EACB-4362-4B0D-8EDD-AAB15C5E04F5&displa...

 

then run windows update after

 

 




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New Contributor
Posts: 7
Registered: ‎04-16-2010
My Device: Blackberry Curve 8500
My Carrier: Verizon

Re: Can't get Blackberry Desktop Software to install

That did the trick, thank you very much

Visitor
Posts: 1
Registered: ‎04-16-2011
My Device: Torch 9800

Re: Can't get Blackberry Desktop Software to install

Hi,

 

Thanks for the solution. since there are too many kudos i guess its working fine for most of the users. however im facing a peculiar problem. i cant install the bb desktop manager due to the same net framework issues. When i tried to click on the above link to download it, it just wont download. it gives me an error stating that this page cannot be displayed. Tried in on chrome, mozilla and the IE but still no help. can someone please provide me with the solution.. thanks

Visitor
Posts: 1
Registered: ‎06-24-2012
My Device: curve8520
My Carrier: airtel

Re: Can't get Blackberry Desktop Software to install

Dear all  I Can't get Blackberry Desktop Software to install, i have downloaded blackberry desktop software, but when i trying to install ,that time error comes which is "Blackberry software require that ur computer is running  xp sp3 or letter so that i cant install it (.netframework) require which does not run into my pc. pls help me...