04-16-2010 01:58 PM
I am trying to install the software from the disc that came with the phone, and I have also tried downloading it and installing it that way and still no luck. I am using Windows XP.
I get the following:
The InstallShield Wizard pops up and says
Status: Pending Requirement: Microsoft.NET Framework 2.0 SP1
and when I click Install, at first it says
And then an error message pops up:
while downloading the file http://saturn.installshield.com/prerequisites/micr
If I click Retry it just does the same thing over and over again. If I click cancel, the message changes to:
An error occurred while downloading the file http:..download.microsoft.com/download/0/8/c/08c19
Retry or Cancel
Again, Retry just repeats the message. The final message after clicking Cancel again reads:
The files for installation requirement Microsoft .NET Framework 2.0 SP1 could not be found. The installation will now stop. This is probably due to a failed, or canceled download. Yes No
And then it just closes. This happens whether I try to install from the disc or from a downloaded file. What do I do?
Solved! Go to Solution.
04-16-2010 02:38 PM
Hi and Welcome to the Forums!
It sounds as if there is a prerequisite for .Net that your system does not meet, and when attempting to obtain and install that, it is failing for some reason. I suggest you do Windows Update and install everything that your system is missing...then try the DTM install again (after a fresh reboot).
Good luck and let us know!
04-16-2010 04:13 PM
As in, there were no updates? As in, the result is precisely and exactly the same as your original post? Please let us know what the update process resulted in. BTW...you did run it multiple times, right? You are aware that sometimes, after you reboot from a Windows Update, there can still be more updates needed?
Please remember that we have only your words to guide us...we can assume nothing. We cannot see what you see nor hear what you hear. We depend on your details and explicitness to help us to help you. Otherwise it's no good for anyone.
Let us know.
I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700
04-16-2010 04:24 PM
Try getting it here.
then run windows update after
BESAdmin's, please make a signature with your BES environment info.
BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V
07-24-2011 11:43 AM
Thanks for the solution. since there are too many kudos i guess its working fine for most of the users. however im facing a peculiar problem. i cant install the bb desktop manager due to the same net framework issues. When i tried to click on the above link to download it, it just wont download. it gives me an error stating that this page cannot be displayed. Tried in on chrome, mozilla and the IE but still no help. can someone please provide me with the solution.. thanks
06-24-2012 11:05 AM
Dear all I Can't get Blackberry Desktop Software to install, i have downloaded blackberry desktop software, but when i trying to install ,that time error comes which is "Blackberry software require that ur computer is running xp sp3 or letter so that i cant install it (.netframework) require which does not run into my pc. pls help me...