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New Member
Posts: 1
Registered: ‎12-17-2009
My Device: Pearl 8100
My Carrier: T-Mobile

Can't get Pearl 8100 to recognize Outlook on computer when synching

I installed desktop manager v5.0.1 and tried to sync the phone up to my computer. When I go into configure the sync settings, for calendar, tasks and contacts, and click Setup, it doesn't see Outlook on my computer. The only options are ASCII and Yahoo contacts...not Outlook. Outlook is there, opened up and ready to go, but it won't find it to sync up with it. I'm not sure if certain versions of desktop manager only work with certain versions of Outlook, I have an older verion of Outlook, I think it's Outlook 2000. Any suggestions?

Hall of Famer III
Posts: 58,750
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Can't get Pearl 8100 to recognize Outlook on computer when synching

Hi and Welcome to the Forums!


Your uncertainty is warranted...see this KB:

  • KB12268 Applications supported by BlackBerry Desktop Manager for synchronization


You can obtain alternate versions of DTM here:


And, since you've already installed, you might need this procedure:


I suggest the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista, use the "Run As Administrator" option for everything.


1) Remove your device OS update package from your PC (add/remove programs)


2) Cleanly uninstall the RIM DTM software:

  • KB02206 How to perform a clean uninstall of BlackBerry Desktop Software


3) Get a fresh download of the RIM DTM software:


  • Choose the version that is newest and (if applicable) compatible with your PIM (if you are synchornizing via USB):
  • KB12268 Applications supported by BlackBerry Desktop Manager for synchronization


4) Download (to your PC) a fresh copy of your device OS package from your carrier:


5) Install DTM to your PC


6) Install (also to your PC), the device OS package


7) Start the organizer configuration over:

  • KB17022 How to configure organizer applications for synchronization using BlackBerry Desktop Manager


Hopefully that will get things going again.


Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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