Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Thank you for visiting the BlackBerry Support Community Forums.

BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)

BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.

"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."

- Kevin Michaluk, Founder, CrackBerry.com

Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.

Posts: 1
Registered: ‎02-12-2013
My Device: Blackberry Storm 9500
My Carrier: EE

Can't get internet or BBM working

Hey there,


I was very fortunate to get given a BlackBerry Storm 9500 the other day, but I have been trying for the past few days to get internet and BlackBerry messenger working with absolutely zero results.


Is there anyone out there that can give me the simple way of getting these back please?


I've looked through most of the community posts and have tried doing the things that have been suggested but still nothing.


Before I throw the phone against the wall could some one please help me resolve this problem so my kids can contact me on BBM again.


Thanks to everyone in advance.



Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: Can't get internet or BBM working

Hi B1tch2013,


Welcome to the Support Community!

If you haven't already, I recommend contacting your mobile network provider to verify that your data plan supports BBM and internet browsing.


Please let me know the results.



Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!