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Posts: 2
Registered: ‎09-24-2011
My Device: Bold 9700
My Carrier: Bell
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Can't get into my BBM

Hello,

 

I was on my BBM the other night sending a message to a friend when my screen froze. I left it for a bit thinking it would unfreeze. Nothing changed. So I went back to the main menu thinking that might fix it, but when I tried going back into bbm my screen freeze until I press the back button then it unfreezes. But the interesting part is my msg prompt goes away as if I went into bbm (but really I didn't).

 

Can you help me out?

 

Thank you!

Posts: 94,493
Likes: 24,392
Solutions: 6,349
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Can't get into my BBM

  1. What version of BBMessenger are you using? Open BBM > Menu key > Options > Menu key > About.
  2. Do a simple reboot on the BlackBerry in this manner: With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescribed for most glitches and operating system errors, and you will lose no data on the device doing this.
  3. Now, try using BBM again.

 

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1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
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New Contributor
Posts: 2
Registered: ‎09-24-2011
My Device: Bold 9700
My Carrier: Bell

Re: Can't get into my BBM

Thanks JS!
Posts: 94,493
Likes: 24,392
Solutions: 6,349
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Can't get into my BBM

You're welcome!
>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code