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BlackBerry® OS Smartphones

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New Contributor
Posts: 3
Registered: ‎06-11-2013
My Device: bold 9700
My Carrier: tesco

Can't get my contacts

hi there , my bold 9700 has a problem , every botton on the mobile works apart from the scroller

 

i had it taken to a repair shop but the lad said the elements inside the phone had some kind water damage

 

and it was useless ( its never had anything liquid near it )

 

but what i want to no is can i retrieve my  phone contacts /BBm contacts

 

i have never backed up anything before , i have just downloaded BB desk top but when

 

i connect  the device to my pc it wont move from the charge only as the scroller will not respond

 

is there any way i can retrive my contacts ,any help would be great

 

Retired
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: Can't get my contacts

Hi greenghirl,

 

The BlackBerry Desktop Software should still detect your BlackBerry smartphone when you connect to your computer. Is the BlackBerry Desktop Software not detecting your device?

 

Thanks.

 

-CptS

 

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New Contributor
Posts: 3
Registered: ‎06-11-2013
My Device: bold 9700
My Carrier: tesco

Re: Can't get my contacts

yes the blackberry desktop is detecting my phone ,but it goes to the "charge only "highlighted selection out of the three when conected and with my track pad not working i cant change it