Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
New Member
Posts: 1
Registered: ‎09-27-2012
My Device: Bold 9700
My Carrier: Vodafone

Can't hear phone calls unless on speaker phone on Bold 9700

I have got this problem with my Bold 9700 - if I make or recieve calls, I can't hear anything unless I put the phone on speakerphone.  It did this the other night and seemed to revert back to normal once I'd swtiched from speakerphone to handset.  It's now started playing up again and has been like this for the past 2 days.  Anyone got any ideas before I go back to the store on how to fix this?

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Can't hear phone calls unless on speaker phone on Bold 9700

Hello geoginaw101

 

Welcome to the Community

 

 

To rule out any Software Issue please Reload your Device Software.And if that fails then I think you should contact your Service Provider .Here is how to take a clean Reload using Desktop Software :

 

KB11320 : How to perform a clean reload of the BlackBerry Device software using BlackBerry desktop software for windows

 

Please try it and let us know.

 

 

Prince

_______________________________________________________________________

 

Click " Like " if you want to Thank someone.

If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

 

 

___________________________________________________________________________

Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.