11-18-2012 07:37 AM
I'm having problems with my Blackberry Torch 9800. I try to call people but my screen then goes black and I can't hear anything. There is no ringing noise and when the person answers they can hear me but I can't hear them. A lot of people who are experiencing these problems usually put their phone on speaker to hear it but I can't see my screen so I can't do that.
11-18-2012 10:37 AM
It might have something to do with the light sensor in the trackpad not functioning properly and you touching the mute button on the screen with your cheek. These are only guesses, of course.
Let's start with a battery pull. Remove your battery while your phone is powered on then replace it.
Let us know if that helps you.
11-18-2012 12:01 PM