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Contributor
Posts: 10
Registered: ‎11-13-2008
My Device: Not Specified
Accepted Solution

Can't install desktop Manager

I'm having troubles to install latest version for desktop Manager, I have version 4.2.2.12.

once i download the 4.6 verision and i save it on a fode on my PC. i try to install it but it shows an alert. that the set up is not a win32 valid aplication. i tried with 4.5 and same thing happen, can some one help me?

thanks

Posts: 95,150
Likes: 24,498
Solutions: 6,377
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Can't install desktop Manager

Are you on a Vista PC? Make sure enable the Administrator rights to install DM.


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Super Contributor
Posts: 257
Registered: ‎05-02-2008
My Device: BB 8530/ 5.0.0.734 OS
My Carrier: Verizon

Re: Can't install desktop Manager

Did you do a clean uninstall of the desktop manager before trying to reinstall? It sounds like there might already be a version on your computer.
~Tami~
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Contributor
Posts: 10
Registered: ‎11-13-2008
My Device: Not Specified

Re: Can't install desktop Manager

I have Windows XP installed on my computer and I'm the administrator on it.

 

I will try uninstall the old version and then install the new one

thanks

 

Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Can't install desktop Manager

[ Edited ]

Hi Adrianvh,

 

This package has worked for me I find 4.5 to be extremely stable with XP:

 

Use this link to uninstall the current DM

 

http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB02206&sliceId=SAL_Pub...

 

Download DM 4.5  without Media manager. MM is very unstable:

 

https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22

 

Download these USB drivers for 4.5

 

BlackBerry USB and Modem Drivers ENG (DM4.5 B13)

  • File size: 12.33545 MB
  • Date posted: 24-June-07
  • Download Software

Here is the manual:

 

http://na.blackberry.com/eng/deliverables/3392/Desktop_enterprise_45_final_492431_11.pdf

 

Cold boot the PC. Turn of all virus checkers and firewalls.

Install the DM and configure for Outlook.

 

Thanks,

Please remember to resolve your thread. Put the check mark in the green box that contained your answer! Thanks

 

 

Message Edited by Bifocals on 11-14-2008 07:09 PM
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Contributor
Posts: 10
Registered: ‎11-13-2008
My Device: Not Specified

Re: Can't install desktop Manager

Thanks A lot, it works pretty fine. finally I have installed DM on my computer

Regards From Mexico