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Posts: 10
Registered: ‎11-13-2008
My Device: Not Specified
Accepted Solution

Can't install desktop Manager

I'm having troubles to install latest version for desktop Manager, I have version

once i download the 4.6 verision and i save it on a fode on my PC. i try to install it but it shows an alert. that the set up is not a win32 valid aplication. i tried with 4.5 and same thing happen, can some one help me?


Posts: 95,150
Likes: 24,498
Solutions: 6,377
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Can't install desktop Manager

Are you on a Vista PC? Make sure enable the Administrator rights to install DM.

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Super Contributor
Posts: 257
Registered: ‎05-02-2008
My Device: BB 8530/ OS
My Carrier: Verizon

Re: Can't install desktop Manager

Did you do a clean uninstall of the desktop manager before trying to reinstall? It sounds like there might already be a version on your computer.
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Posts: 10
Registered: ‎11-13-2008
My Device: Not Specified

Re: Can't install desktop Manager

I have Windows XP installed on my computer and I'm the administrator on it.


I will try uninstall the old version and then install the new one



Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Can't install desktop Manager

[ Edited ]

Hi Adrianvh,


This package has worked for me I find 4.5 to be extremely stable with XP:


Use this link to uninstall the current DM




Download DM 4.5  without Media manager. MM is very unstable:




Download these USB drivers for 4.5


BlackBerry USB and Modem Drivers ENG (DM4.5 B13)

  • File size: 12.33545 MB
  • Date posted: 24-June-07
  • Download Software

Here is the manual:




Cold boot the PC. Turn of all virus checkers and firewalls.

Install the DM and configure for Outlook.



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Message Edited by Bifocals on 11-14-2008 07:09 PM
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Posts: 10
Registered: ‎11-13-2008
My Device: Not Specified

Re: Can't install desktop Manager

Thanks A lot, it works pretty fine. finally I have installed DM on my computer

Regards From Mexico