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Regular Visitor
Posts: 1
Registered: ‎07-22-2009
My Device: Not Specified

Can't log onto My App World

I just upgraded to the new BlackBerry 9800 Torch. Everything went fine until I tried to log into "My App". App World does not recognize my email or password.

It is the same one I used on my BlackBerry Bold 9700. Can anyone help?

Forums Veteran I
Posts: 2,119
Registered: ‎08-07-2010
My Device: Bold 9900, Playbook , HS-700 headset
My Carrier: Rogers

Re: Can't log onto My App World

Have you gone through device switch wizard?

it could be that BIS is not able to recognize you new PIN / your email may not match up with your device.

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Posts: 95,114
Likes: 24,495
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Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Can't log onto My App World

Are any of your other BlackBerry Internet Service functions working/not working?

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BlackBerry Messenger

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Browser



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New Member
Posts: 1
Registered: ‎03-31-2010
My Device: Not Specified

Re: Can't log onto My App World

Same thing on my 9700. I can log in on the computer, but not my BB9700!

Forums Veteran I
Posts: 2,119
Registered: ‎08-07-2010
My Device: Bold 9900, Playbook , HS-700 headset
My Carrier: Rogers

Re: Can't log onto My App World


undecided wrote:

Same thing on my 9700. I can log in on the computer, but not my BB9700!


And Could you answer Mine and JSanders questions aswell please.

 

It makes it difficult to help if you dont state what has been done.

 

Thanks!

-------------------------------------------------------------------------------------
1). Please thank those who help you by clicking the Like Button beside the 'Reply' button.
2). If your issue has been solved, please resolve it by marking "Accept as Solution" on the correct post!
3). Remember to have fun! We are all in this together!
4). Follow me on Follow Raelic1337 on Twitter

New Contributor
Posts: 2
Registered: ‎10-02-2010
My Device: Blackberry Curve 8520
My Carrier: Digicel

Re: Can't log onto My App World

I have the same problem

 

Phone = Curve 8520

OS = 6

App World version: Not sure, but I downloaded it today, my BB is new so I updated everything. 

 

I can use the browser, I can check my mails, But the APP World does not download a thing and when I try to log in I get the next message (Translated from spanish, might not be 100% accurate):  

 

"BlackBerry App World could not connect to the BlackBerry App World server. Check your network connections and try again"

 

But, as I said, Everything works fine except for this.

 

Lemme know if you need more information on this issue, It's really frustrating because I can log on my computer but I can't on my BB

Super Contributor
Posts: 408
Registered: ‎01-12-2010
My Device: Torch 9800
My Carrier: Vodafone Qatar

Re: Can't log onto My App World

Phone = Curve 8520

OS = 6

How is it OS6 unless it was Hybirds OS which is rubbish Smiley Very Happy
New Contributor
Posts: 2
Registered: ‎10-02-2010
My Device: Blackberry Curve 8520
My Carrier: Digicel

Re: Can't log onto My App World

Uh oh, I think I might have pressed the wrong key (Number 6) Smiley Tongue but my issue is still there. I can't log and I can't download anything.

 

Any help?

New Member
Posts: 1
Registered: ‎07-03-2010
My Device: Curve 8310
My Carrier: ATT

Re: Can't log onto My App World

I also get same message on my Curve 8310 (OS 4.5-AT&T) I didn't have issues with previous App World version. I don't have problems with any other sites. Thanks very much (in advance)