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New Contributor
Posts: 8
Registered: ‎09-02-2010
My Device: Not Specified

Can't login BB App World after switching to Torch...

Loved my trusty Bold9000 for ages, that is, until I tried the Torch.  Blackberry OS6 is right on the mark.  I'm in love! Smiley Tongue


Only trouble I have encountered is with Blackberry App World (bbaw).  None of my paid apps (advertised as Torch compatible) are listed anymore.  Everytime I try to login I get this message:


"Blackberry App World is having trouble connecting to the Blackberry App World Server. Verify your connections and try again."


I have gone through every suggestion posted elsewhere: Upgrading bbaw, reinstallling bbaw (even diff languages), batt pulls, resend service books ad nauseum, delete ippp service books, restore from a backup, wipe clean the device and start all over again, check my paypal account, confirm there's a valid credit card, bla bla bla.

Everything worked fine on my old Bold9000. This all started as I transfered all my stuff to a new Torch.


So I'm curious if this is a Torch specific problem.



Guru II
Posts: 22,045
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS; PlayBook w/OS
My Carrier: AT&T

Re: Can't login BB App World after switching to Torch...

I've seen that message off and on in AppWorld.  Usually I try a few times and it finally goes through.  Did you have appworld 2.0 with the BB ID on the Bold?

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New Contributor
Posts: 8
Registered: ‎09-02-2010
My Device: Not Specified

Re: Can't login BB App World after switching to Torch...

I suspect you hit the nail in the head.  I was using the old bbaw (no Blackberry ID) with the Bold9000.  As you now point out, I did switched to the Torch and transfered my data using latest desktop manager (which worked smoothly).  When I then tried to access bbaw, it requested me to create a Blackberry ID which I did, using my Paypal email address.  Then all went boink from then on. 


I'm betting it has to do with creating a Blackberry ID that points to an active Paypal account while switching devices (changing PIN).


It wouldn't be an issue if it were not for the fact I have PAID FOR apps I need to continue using and now can't access nor buy again because I can't even login.


Only solution I know of is to buy the apps again using Crackberry's mobihand.