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New Contributor
Posts: 2
Registered: ‎10-07-2012
My Device: Bold 9900
My Carrier: 250 4864883

Can't open my BB files on my laptop

I am on my second BB and really love the product. I am 61 years old and a retired chef.

 

 The problem I am having now is that when I connect my phone by usb to my laptop, it no longer opens my files on the BB or even gives me the option. The screen with the options doesn't show up any more.

 

 I get a message that ":the device I have connected my BB to cannot charge my phone..

 

My BB drive does not even show up on MY |COMPUTER

 

Don't know what to do.

 

Rob

Forums Advisor III
Posts: 1,077
Registered: ‎04-23-2012
My Device: 9900
My Carrier: Bharti-Airtel

Re: Can't open my BB files on my laptop

Hi & Welcome to the Community..!!

 

Please try another USB cable or try another USB port of PC.

 

Hope this will help you...!!

New Contributor
Posts: 2
Registered: ‎10-07-2012
My Device: Bold 9900
My Carrier: 250 4864883

Re: Can't open my BB files on my laptop

Thanks for the help. For some reason it works today.