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New Contributor
Posts: 2
Registered: ‎05-20-2012
My Device: Bold 9900
My Carrier: Vodafone

Can't receive emails or BBM messages

Hi,

 

I have a problem, I can't receive emails and BBM messages on my Blackberry Bold 9900. I have tried registering the phone on the wireless network, sending the service book, and removing the battery. All of which have been completed sucessfully, but they have made no difference, I still can't receive messages. 

 

I CAN send messages (email and BBM) however cannot receive them.

 

I am using Yahoo.com as my email suppier.

 

Thanks for any help!

Hall of Famer III
Posts: 57,527
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Can't receive emails or BBM messages

Hello,

 

Given what you have already tried, please try removing and re-integrating your Yahoo email. However, given that you say you have the same symptoms with BBM, the I'd also suggest ringing up your mobile service provider...they are 100% responsible for delivering all of your services and support to you, and at present they are not doing so.

 

Good luck!



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