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New Contributor
Posts: 3
Registered: ‎10-18-2012
My Device: Bold 9790
My Carrier: Koodo

Can't remember my password!!!!!

So I have officially wiped my phone twice since I can't remember my password.  When I change my blackberry ID password I reset my phone and it's fine...But my media card is protected by the last password and now I can't see my pictures...HELP

Hall of Famer III
Posts: 59,093
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Can't remember my password!!!!!

Hello,

BBs are recognized as the most secure mobile devices on the market. But, the human plays a critical role in that security. Typically, in situations like yours, there is no recovery...if there were, then the BB would not be as secure.

I would guess that you have forever lost access to those files, and should simply reformat your card now and start over.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

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