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Posts: 1
Registered: ‎10-22-2012
My Device: BlackBerry Bold 9900
My Carrier: Bell Mobility

Can't send bbm messages since new SW upgrade

Hello,

 

Ever since I upgraded my BB Bold 9900 to the new SW version (about a week ago), I haven't been able to reliably send bbm messages (they take at least a couple of hours to reach their intended destination, but I am able to receive bbm messages from contacts instantly). Also, a few times, sending email messages was significantly delayed.

 

The new SW version is 7.1 Bundle 1646 (v7.1.0.523, Platform 5.1.0.393).

 

I went to the Host Routing Table in my settings and re-clicked the "Register Now" option. Unfortunately, it didn't do anything.

 

Any feedback you can provide will be greatly appreciated. 

 

Thanks,

Amr

Hall of Famer III
Posts: 57,239
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Can't send bbm messages since new SW upgrade

Hi and Welcome to the Community...apologies for the delayed reply...hopefully you already have resolved this, but just in case!!

I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network
  • Please wait for one "registration" message to arrive to your Messages app

2) Delete and Resend Service Books

  • KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
  • If you have no CMIME entry, then skip the deletion
  • KB02830 Send the service books for the BlackBerry Internet Service
  • Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.

3) Batt Pull Reboot

  • Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support.

Good luck!



Occam's Razor nearly always applies when troubleshooting technology issues!

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