04-10-2012 01:20 PM
Each time I try to send or forward an email, I get this message: "No message services configured. You will only be able to Save Draft."Yet when I check my online services and connections, everything appears to be "On."
Likewise, when I try to open a photo attachment (as I have done many times in the past), I get this message: "More request cannot be completed. Service book information not found."
None of the information I've found under Support addresses these particular issues. Please help. Thanks
04-14-2012 04:49 PM
Hi and Welcome to the Community!!
I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register with VZW
2) Register HRT
3) Delete and Resend Service Books
4) Batt Pull Reboot
Hopefully that will get things going again for you! If not, then you may need to contact VZW for formal support and to be sure that you are subscribed to a service plan (from them) that is adequate to enable the services you desire:
04-15-2012 09:57 PM
Thank you for taking time to suggest possible solutions. I've tried #1 and #4 but did not understand how to do # 2 and #3. Since 1 and 4 didn't work alone, I definitely need to try 2 and 3 so further information would be helpful. Thanks again.
04-15-2012 10:15 PM
04-15-2012 10:29 PM
Fair enough. I don't know what HRT means. I understand the KB numbers and where I would find them. Do I do this on the phone or on the computer to register the smartphone?
What are the "Service books" and where would I find them?
Thanks for your patience and your help.
04-15-2012 10:39 PM
04-16-2012 10:58 AM
04-16-2012 08:08 PM
OK. I successfully registered the HRT. But when I went to the link for KB05000 and clicked on Options, I don't see Service Book as a choice for my Version 4.5 BB. Could it be under something else? Thanks.
04-16-2012 08:24 PM
The KB says:
For BlackBerry Device Software 4.1 to 5.0, click Advanced Options > Service Book.
That's what you should be doing...Options > Advanced Options > Service Book