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BlackBerry® OS Smartphones

Posts: 1
Registered: ‎12-29-2012
My Device: Curve 9300
My Carrier: Koodo

Can't send or recieve picture messages.

Alright. im with koodo, my old phone was able to send and recieve, along with all my other old phones, but i dont know why i cant send or recieve any.

It will only let me send as a email orthrough bluetooth. how can i fix it so i can send it through a text?

i got the blackberry  curve 9300

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Can't send or recieve picture messages.

Hi KickStart


Welcome to BlackBerry Support Forums



Have you called your Carrier Koodo to know if your account is provisioned with MMS services ?What happen when you try it this way : 

  1. Open SMS icon and compse an SMS.
  2. Click on the Menu (BlackBerry) key.
  3. Select Attach and select one of the options: Picture Video | Location | Audio | Voice Notes | Contact | Appointmentl.
  4. Complete attaching the file and the screen will show "Switching to MMS Mode, May incur extra costs".
  5. And now MMS is ready to send.

Are you able to Send MMS now ? If not then please check those Knowledge Base Article :


KB13667 : Unable to send photos in MMS messages.


KB15700 : Unable to receive MMS messages on the BlackBerry smartphone.


KB13584 : The Option to compose MMS message is missing or not available on the BlackBerry smartphone.



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