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New Contributor
Posts: 2
Registered: ‎12-27-2012
My Device: Torch 9800
My Carrier: Vodacom

Can't send texts longer than 1 line

I have a BB Torch 9800, OS 6.0 bundle 2475.


I can't send any texts longer than 1 line. Shorter ones i can send no problem, but longer ones just disappear when i send.

i have removed sim/battery/re-started phone and nothng helped..


Any advice?

Forums Veteran III
Posts: 3,804
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Can't send texts longer than 1 line

I think you will need to update the software on your phone.it looks like you have an older version on there.  You can either ask the store to update the software or you can try using the steps here:



If you try it, please backup your data first using the desktop manager.  I also recommend that you use blackberry protect.  The link is in my signature.

Desktop manager backup info



Desktp manager install:


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New Contributor
Posts: 2
Registered: ‎12-27-2012
My Device: Torch 9800
My Carrier: Vodacom

Re: Can't send texts longer than 1 line

hi, thanks for the assistance. I am trying to update my software from bundle 2475 to 2949. Unfortunately the update gets stuck on 'Downloading module 770 of 878' every time.

Might have to pop into a store to get it sorted.


But at least I got all my updates done and I will be registering for BB Protect now as well.


Many thanks