Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
Highlighted
New Contributor
Posts: 3
Registered: ‎08-14-2014
My Device: 9810
My Carrier: Mobifone
Accepted Solution

Can't setup BBM

[ Edited ]

I check Diagnostics Test

Blackberry Registratration: Yes

Connected to Blackberry: No

Blackberry PIN-PIN: Abort

 

I use BIS, but my phone require Enterprise Activation

Please Help me

Posts: 94,685
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Can't setup BBM


bbvn wrote:

I check Diagnostics Test

Blackberry Registratration: Yes

Connected to Blackberry: No

Blackberry PIN-PIN: Abort

 

I use BIS, but my phone require Enterprise Activation

Please Help me


What model of BlackBerry do you have? The exact number?

Your profile here says you have the 9810, yet you're posting in the 9650 Tour section of the forum.

 

Also: On your Manage Connections screen, click on the Services Status.  What is the status of the BlackBerry Internet Service?

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 3
Registered: ‎08-14-2014
My Device: 9810
My Carrier: Mobifone

Re: Can't setup BBM

I am sorry, I have a little confused.

on my 9810,the status of the BlackBerry Internet Services of the BlackBerry Internet Service is NOT CONNECTED,

when I install new rom, I have receive the notice Registration.

 

Posts: 94,685
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Can't setup BBM


bbvn wrote:

I am sorry, I have a little confused.

on my 9810,the status of the BlackBerry Internet Services of the BlackBerry Internet Service is NOT CONNECTED,

when I install new rom, I have receive the notice Registration.

 


On your BlackBerry device, go to:

1.  On OS6 devices: Options > Device > Advanced > Host Routing Table
2. Resend your service books from your carrier BIS site:
From your handheld device:   http://www.blackberry.com/btsc/KB15402

Go to the Personal Email Set Up icon and log in. Then under Help!, select Service Books, then select Send service Books.From your desktop PC:  http://www.blackberry.com/btsc/KB02830
North American Carriers
- scroll down to select your carrier
WorldWide Carriers - Find your carrier on the list

3. With the BlackBerry device powered ON, remove the battery a few seconds and then reinsert the battery to reboot. This reboot, even if you have already done this, is often needed to install the service books.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 3
Registered: ‎08-14-2014
My Device: 9810
My Carrier: Mobifone

Re: Can't setup BBM

I go to the setup Email Account, the Enterprise Activation require login.

I can't continue your guide.

Pls help me continue

Posts: 94,685
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Can't setup BBM

Unless you are on an Enterprise account, you can't and won't need to use that, you need personal or internet email setup.

 

If that option does not appear to you, you need to call your carrier and inquire about having the BlackBerry Data Plan added to your account.

Good luck.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code